Creating deliciously beautiful cakes

Frequently Asked Questions

 

1. Why choose Cake Avenue?

Our cakes are not rushed and never sloppy because we strive for perfection and the cakes we produce are exceptional and unique. We pride ourselves in creating quality, delicious tasting cakes that will exceed your expectations each and every time! We listen to what you want; offering you friendly guidance and advice when needed, to make your experience happy and stress free! We are reliable and you can be assured that your cake will be exactly what you ordered and it will arrive safely on the day! {go back to the top}

2. How do I order one of your gorgeous cakes?

If you already know what you want, simply go to our Contact Us page and complete the enquiry form; or send us an email with your event details and cake requirements and we'll gladly give you a quote.

If you're not sure about what you want, that's okay too! Just tell us what theme, style or colours you like, along with your budget and we can suggest a few options for you. You are allowed as many changes as needed and sketches can be provided to help you visualise your cake design. Once you're happy with your design, we'll invoice you with the final quote and payment details to reserve your date.

(Please be advised that we do not reserve dates without a deposit and this deposit is non refundable) {go back to the top}

3. How much notice do you need to make my cake?

Our lead time is usually 2-3 months but in Spring/Summer (peak wedding) months, we can be booked 5-6 months in advanced. If you allow 2-3 months notice we can usually fit you in, however, we may be able to accommodate short notice orders, depending on our schedule, so please be sure to ask!

Please bear in mind that sugar flowers and figurines are all hand crafted items, so please allow plenty of time for us to create all the little details we meticulously love to do!

(Please remember that we do not hold/reserve dates without a deposit.) {go back to the top}

4. How much are your cakes and why should I reveal my budget?

There are many factors affect the overall price of a cake including size, shape, complexity of techniques and materials used. Your budget helps us determine what to design for you, because there's no point in designing a cake you really love, only to find out that it's well over your budget. It would be a waste of our time and yours.

More information about what we charge can also be found on our Price Guide. {go back to the top}

5. Do I need to choose a design from your portfolio? Cake Sketches

Not at all! We would love to create a new design for you, from ideas and inspirations you may have. We prefer not to copy designs, so that your cake will be unique for your event! {go back to the top}

6. Do you have face to face consults?

We are an internet based business and do not offer face to face consults or taste testings.

All orders and designs are conducted via email and all emails are responded to promptly, within 24 hours. {go back to the top}

7. Do you deliver and where to?

Yes, we personally deliver all our cakes throughout the Sydney Metropolitan Area and the Blue Mountains, up to Lithgow. Delivery charges vary, depending on the distance from our base so please contact us for a free quote. For wedding cakes and larger celebration cakes that require assembly, we will gladly contact your venue to arrange delivery and set up times on your behalf. {go back to the top}

8. How will my cake be packaged?

Small, single tiered cakes will be delivered in waxed pastry boxes and depending on the height of the decorations, the box supplied may not have a lid.

Large novelty cakes and stacked wedding cakes, will not be delivered in boxes. We transport these larger cakes in custom made wooden boxes to keep your cake clean and safe, so it arrives at your venue in pristine condition. Once your cake is delivered, we are no longer responsible for packaging and transporting your cake home. {go back to the top}

9. How should I store my cakes once I receive it? David Austin Sugar Rose and Snowberries

All our cakes are covered with rolled fondant and should NOT be stored in the fridge, as this causes condensation and colours will run. An air conditioned room is best and once the cake is cut, it can be refrigerated for up to one week.

Since all our cakes are baked fresh for your event and not pre-frozen, you will be able to freeze any left-overs for up to 2 months. Remove any decorations you wish to keep, cut your cake into individual portions, then double wrap in cling film and foil. {go back to the top}

10. How should I store my sugar flowers and figurines?

Sugar flowers and figurines should not be refrigerated or frozen. They can be stored wrapped in tissue paper and placed in a small cardboard box with a few sachets of silica crystals. They will keep indefinitely, if kept away from moisture, heat and sunlight. If your figurines comes with a spike or pick, these can be cut off or pushed into a styrofoam block before storage.

Some of our clients prefer to display their precious handmade keepsakes under glass domes...some fading is expected but they do keep quite well and look beautiful on display for all to enjoy. If you are having trouble finding glass domes, please let us know and we'd be happy to recommend a few places that stock them for you. {go back to the top}

11. Can I buy your sugar flowers or figurines only?

Sorry, our sugar flowers and figurines are designed and created exclusively for our cakes and are not sold separately. {go back to the top}